The CEN Workshop (CEN/WS) will develop a CWA aimed to provide a user-centred summative and formative testing methodology for public sector bodies and agencies willing to measure the extent to which local public service delivery (including offline and online modes) empowers refugees and regular immigrants in the fulfilment of their integration goals and in so doing, ultimately enables a full exercise of their acknowledged citizenship rights.
The CEN/WS 'Mediation Grammar: a standard to enable migrants integration' is based on the activities carried out during the innovation project EasyRights, which tackles three major challenges to successful immigrant integration when dealing with service access and use:
- Language accessibility – compensating for the poor understanding of local language, and especially legal jargon, that migrants may experience and that prevents them from grasping the details of the administrative procedures to be followed to exercise their rights;
- Information adequacy – complementing the migrants’ capabilities to find and follow the correct pathways to gain access to public services, while at the same time solving any technical/procedural problems that may arise in this endeavour; and
- Actualisation of rights – i.e. related to the extent, depth and connectedness of available services, which requires a special capacity to explore, navigate and interact with them, especially when the fruition of one is preparatory to accessing another.
The kick-off meeting will be held on 14 September 2022, from 15:30 to 17:30 CEST as online meeting. People interested to participate in the kick-off meeting can contact Mr. Mario Gallo (mario.gallo@uni.com).
All interested parties are invited to submit comments on the draft Project Plan using the commenting form below, to the Workshop secretary, Mr. Mario Gallo (mario.gallo@uni.com), by 10 September 2022.
Download the documents:
